Frequently Asked Questions
What are the delivery times?
Standard delivery takes 6–14 business days. Orders placed before 11pm are processed the next business day.
For full details, please see our Shipping Policy.
What is your return policy?
Not satisfied with your order? You can return your item within 30 days of delivery. Items must be unworn and in original condition.
For more information, please visit our Return Policy or submit a request via our Request a Return form.
How do I find the right size?
We recommend checking the size guide on this page to find your perfect fit. If you're between sizes, consider sizing up for a more relaxed fit or sizing down for a closer fit.
Is this item in stock?
If you can add an item to your cart, it is in stock and ready to ship. Low stock may be indicated on the product page.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible after placing it.
Email us at support@shop-mercer.com and we’ll do our best to assist you.