Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
- Countries: We currently ship within the United Kingdom
- Future Expansion: Expansion to other shipping areas is being considered.
SHIPPING COSTS
- Within the United Kingdom: Free shipping on all orders.
- No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
- Last Order Time: 23:00 pm (GMT).
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Delivery Time: 5-12 business days.
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
- Total Delivery Time: It will take a total of 6-14 business days to receive your order (including 1-2 days processing time).
- Please note that orders are fulfilled and shipped from our international warehouse. Delivery estimates reflect the full transit time to your UK address.
SHIPPING PROCESS
- We ship via reliable international courier services including Royal Mail.
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
- MERCER is operated by JVH E-commerce, a Netherlands-registered company. We serve customers across the United Kingdom. Our products are fulfilled and shipped from our international warehouse. All orders are handled by reliable courier services and delivered directly to your UK address within 6-14 business days.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order. Track your order
- Questions: Our support team is ready to assist with any questions about tracking your order. Contact Form
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@shop-mercer.com
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of DELIVERY DATE.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, MERCER will cover the return shipping costs. Returns are shipped back to our address in the Netherlands (Parklaan 66, Boxmeer, 5831HW). Return shipping costs for change-of-mind returns are the customer's responsibility.
- Refund: Refunds are processed within 7 days of receiving the return and are refunded to the original payment method.
RESTOCKING FEE
- No Restocking Fee: MERCER does not charge a restocking fee for any returns.
RETURN DELIVERY COSTS
- For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
- For Customer Remorse: The actual cost of return delivery will be charged to the customer. This applies when the customer purchased the wrong product, the item does not fit, or they no longer want the item.
Company information
shop-mercer.com is operated by: JVH E-commerce
Street: Parklaan 66
City: Boxmeer
State/Region: Noord-brabant
Country: Netherlands
Zip Code: 5831HW
VAT/TAX ID: NL869014626B01
Registration Number: 99495295
Email: support@shop-mercer.com
Phone: + 44 20 37696386
